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Why don't I see the sale I expected?

Occasionally, Publishers may order something from their own link or have a friend buy something using their links, expecting to immediately see the transaction when they log in to their FlexOffers.com account. They may not see that transaction right away though, as sales reporting on FlexOffers.com is not in real time.

FlexOffers.com reports all sales when those sales are reported to us by Advertisers, most often on a 24 to 48-hour delay. In some extreme cases, such as with travel advertisers, sales reporting may take weeks if not longer to show. This is because travel sites generally only report sales when customers check in for flights or hotels or pick up their rental car.

If you think a sale is still missing from your reports and it has been 7 days or more since the transaction, we’ve created a Transaction Inquiry form to help expedite the query process. This form gives you the ability to report inquiries any time of day and get instant notifications when updates are received.

At the bottom-left of any page in your PublisherPro account, click the Help button, and then select Transaction Inquiry. You will see the following form.

We want nothing more than to be able to help resolve your Transaction Inquiry and can work towards that after you provide the minimal necessary information asked of us by Advertisers. This information includes the Program Name, Transaction Date, Transaction Amount, and Order ID (NOTE: The Transaction Amount is the total price that appears on the receipt after purchase). This is particularly helpful with lead-based inquiries or situations where some information is missing or unavailable.

While it usually takes about 2 weeks to get a response from the Advertiser, sometimes it may take longer. When they respond, they will either reject or accept the order and a credit may be issued to your account if the order is accepted. Rest assured that as soon as we know, you will know.

Should you have any questions after reading the instructions listed above and filling out the form, please email our team at support@flexoffers.com. Thank you for your interest in our network!